1 hard skill or competency (industry competency) for Technical Solution Consultant IV
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Explains the basic processes and methods of estimating project cost.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Selects appropriate cost-estimating tools to track project budgets in real-time.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Utilizes various computer-based software systems to perform cost estimation.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recommends overall improvements to cost estimating procedures to reduce future discrepancies.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Fosters strategic partnerships with industry experts to discuss the trends and techniques in cost estimation.
See 4 More Skill Behaviors
8 general skills or competencies (Job family competencies) for Technical Solution Consultant IV
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Documents the techniques and organizational principles used to provide great service delivery.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Follows established standards and policies in delivering various business services.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements the service delivery process from start to finish to ensure meeting of customer expectations.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leverages our resources in driving efficient and cost-effective delivery of services.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes performance criteria to measure and optimize the effectiveness of service delivery.
See 4 More Skill Behaviors
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
See 4 More Skill Behaviors
8 soft skills or competencies (core competencies) for Technical Solution Consultant IV
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Identifies the skills and traits needed for critical thinking.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Explains clearly to others the logical connection between ideas.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses analytical or creative methods to break down complex situations into component problems.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leverages critical thinking to build, analyze and evaluate different points of view.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads discussions of alternative options with different parties to make effective decisions.
See 4 More Skill Behaviors
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes how our business makes money and our key business objectives.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in designing business models and operating plans.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyses the business impact of demographic changes; suggests effective responses.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Consults on the selection and adjustment of the go-to-market strategy.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds a conceptual model to ensure a continuous increase of business sense within our business.
See 4 More Skill Behaviors
Summary of Technical Solution Consultant IV skills and competencies
There are 1 hard skills for Technical Solution Consultant IV, Cost Estimation.
8 general skills for Technical Solution Consultant IV, Service Delivery, Technical Support, Training Solution Development, etc.
8 soft skills for Technical Solution Consultant IV, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant IV, he or she needs to be skilled in Critical Thinking, be skilled in Innovation, and be skilled in Attention to Detail.